Refund policy

Return Policy

We accept returns under the following conditions:

Eligibility: Returns are accepted for items in their original, unused condition with all packaging and tags intact.

Timeframe: Return requests must be initiated within 14 days of receiving your order.

Process: Contact us at luqmanmapari@gmail.com or through the contact section of the website with your order details and reason for return. We will provide you with return instructions.

Costs: Customers are responsible for return shipping costs unless the return is due to a defect or our error.

Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your request.

Exchange: please, feel free to reach out with your request for exchange if need be.

 

Refund Policy

Your satisfaction is our priority. Refunds are processed under the following conditions:

Eligibility: Refunds are issued for items returned in their original, unused condition with all tags and packaging intact.

Timeframe: Refund requests must be submitted within 14 days of receiving your order.

Process: To request a refund, contact us at luqmanmapari@gmail.com or through the contact section of the website  with your order details. Once the returned item is inspected and approved, a refund will be issued to your original payment method.

Non-Refundable Items: Personalized or custom items, sale items, and gift cards are non-refundable.

Processing Time: Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

For any questions or concerns regarding these policies, please reach out to us at luqmanmapari@gmail.com. Thank you for choosing Trendyradiance!